C7 Call Centre Overview

Hayestech's Hosted Call Centre solution is branded as "C7 Call Centre".

To download the product application note, click here. You need to register to download.

The Challenge

Many companies are looking for a way to reduce the cost of providing an effective touch point for their business. For smaller companies the upfront cost of an advanced contact centre solution is prohibited. Even after investing in an on-site contact centre system, the reoccurring cost of ownership is significant. There are license fees, maintenance fees for the hardware and software, IT support cost, floor space power and air conditioning, and of course telephone lines.

Sudden changes in the business may bring challenges as your on-site system may need to be expanded or downsized in response to the business requirement. Lead times for equipment updates can be longer than you hope and waiting may cost you money.

After getting past all these factors, there is then the problem of technology advancing and the system you purchased becoming obsolete and you are faced with the decision of upgrading.

The Answer

An On-demand, Virtual Contact Centre solution can be the answer to these and many other challenges.

You don’t need to buy, maintain or manage a call centre. Focus on your business and manage your agents and leave the call center to Hayestech.

The C7 Call Centre (C7CC) Solution require a personal computer and broadband internet service. With C7CC solution for a low monthly fee your company can offer a World Class Call Centre.

C7CC can be customised to meet the image your company wishes to present and the service level that your callers expect. With the comprehensive reporting provided by the C7CC solution, you can understand the performance of the call center agents, incoming call activity and your service level provided to your callers.

With the C7CC Campaign management the same call centre agents can accept incoming calls and optionally make outbound calls to your prospects or customers.

All of this without the need to purchase any software or hardware or incoming phone lines with all the associated costs and headaches of managing your own call centre solution.

Features & Benefits

• Full features for a low monthly fee
• Less than a day to setup and easy to learn and use
• Lower cost by eliminating:
  • Dedicated IT support
  • Phone line rental (uses broadband service)
  • Special on site hardware or software to buy
• Comprehensive Contact Centre Management Information
• Quick to expand – same day
• Record caller conversations
• Interactive Voice Response (IVR) permits customisation of your callers experience and can reduce agent time on the phone.
• Automatic Call Distribution (ACD) balances and redirects the incoming calls to your agents to ensure an optimum level of service.
• Flexible package for low seat count – as small as 1 seat
• Flexible contract period – 3 months and above
• Minimal investment – all client needs is a multimedia PC with headset
• Low cost Toll Free hotlines to target overseas callers

To download the product application note, click here. You need to register to download.